downrigger

[stcroixx09]

have a one handed crank big jon. goes down fine but when i crank up it gets to tight to turn, more i crank tighter it gets. was able to manually turn spool with my hand to get the ball up. anyone know what parts i might need to fix and how hard they are to install?

[Priority1]

Give Big Jon's a call. Their Customer service is second to none.

[mattmishler]

Give Big Jon's a call. Their Customer service is second to none.

Not anymore.....

[Eliminator]

Not anymore.....

Agreed......I have dealt with them several times and was disappointed...

[IRon]

Same thoughts here. Customer service is about communication. My experience with them was they were timely but the people I talked to we're lacking in communication skills. They just don't follow up on details like they should. Was disappointed also.

[sherman51]

I guess I am on another page I have found them very helpful in the past. I guess it just depends on what you need and who you talk with.

sherman

[Rascal Trophy Fishing]

Sounds like some sort of drag, or drag setting on the wheel. BJ has a legendary name for great customer service, can't imagine what went wrong. They usually are great 95%.

[gmfishon]

overall the service is ok. I would maybe email versus phone and or a combination. don't know if they are called drag or spool washers. whichever I am sure its your problem A blindfolded monkey could install them.

[Just Hook'n]

I've had all great experiences with Big Jon.

[stcroixx09]

thanks for all the advice. just bought 4 cannaon mag10 stx so no need to fix and no more crankin. now i have 4 big jon manuals 4 sale to are one handed 2 are clutches with star knob. by the way 1 needs a drag washer lol

[Rascal Trophy Fishing]

Once you've had electrics Paul, you'll never go back, good move.

[sherman51]

im with rascal on this one. I used manuals for many yrs, just couldn't justify the cost for electrics. after cranking them by hand for 30+ yrs and then going to the 13 lb weights and getting a little older I invested in some new electrics. I haven't looked back except to kick my behind for waiting so long. I would never have another manual if fishing anything over 30' LOL.

sherman